Automotive Service Consultant

6 days ago


Beaver Falls, Pennsylvania, United States Diehl Ford of Beaver Full time
Job Title: Automotive Service Consultant

We are seeking a skilled and experienced automotive service consultant to join Diehl Ford of Beaver in Beaver, PA.

Salary: $60,000 - $80,000 per year

Key Responsibilities:
  • Greet customers in a timely and friendly manner, ensuring exceptional customer service by actively listening to their concerns and addressing them promptly.
  • Obtain accurate information about the customer's vehicle, documenting key details to facilitate efficient repairs.
  • Advise customers on regular maintenance intervals based on manufacturers' specifications to prevent costly repairs.
  • Provide detailed estimates for labor and parts to customers, breaking down charges for services performed to the vehicle.
  • Obtain prior authorization from customers or warranty companies for necessary repairs.
  • Handle phone inquiries regarding customer concerns, appointments, and follow-up on work in progress in a professional and courteous manner.
  • Verify manufacturer and extended warranty coverage to ensure customers receive maximum benefits.
Requirements:
  • Minimum 2 years of customer-facing experience (preferably in a service environment).
  • DMS experience is highly valued but not required.
Benefits:
  • Pension plan with matching contributions.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Retirement plan.
  • Vision insurance.


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