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Cannabis Retail Customer Advisor

2 months ago

Las Vegas, Nevada, United States Jushi Full time
Job Overview

CUSTOMER ADVISOR:

Are you passionate about enhancing the lives of others while enjoying a competitive compensation package? At Jushi Holdings Inc., we are at the forefront of the cannabis sector, recognized as one of the fastest expanding job markets in the U.S. The Customer Advisor plays a crucial role in providing exceptional service and creating a unique shopping experience that contributes to our sales success. This position is primarily focused on assisting customers and patients through personalized, high-level service. The Customer Advisor manages daily operations within the retail environment while complying with company policies and industry standards.

ABOUT US:

Established in 2018 and based in Boca Raton, Florida, Jushi is a fully integrated, multi-state cannabis enterprise that develops and manages upscale retail outlets, premium brands, and advanced cultivation and processing facilities. We are committed to delivering a sophisticated, data-driven cannabis experience through our innovative online platform.

Since our inception, Jushi has expanded from a small team to over 1500 dedicated employees. Our operations span seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and we have been recognized as one of the top five cannabis companies to work for.

We operate numerous retail locations nationwide under the BEYOND / HELLO™ brand, as well as the recently acquired Nature's Remedy brand. Our team is dedicated to providing an unparalleled in-store experience, complemented by online reservations and express pickup options.

KEY RESPONSIBILITIES:

  • Uphold the company’s mission and core values while demonstrating high ethical standards and professionalism.
  • Deliver outstanding customer service by addressing inquiries and directing concerns appropriately.
  • Conduct guided tours of the sales floor, making informed product recommendations based on thorough research.
  • Maintain comprehensive knowledge of patient and member benefits, including discounts and promotions, while encouraging medical guest memberships.
  • Follow product handling protocols, ensuring compliance with safety and health regulations.
  • Keep the store organized and clean by restocking items and maintaining a tidy environment.
  • Operate the cash register and manage the computer-based POS system efficiently.
  • Collaborate with team members to achieve sales targets and ensure guest satisfaction while meeting compliance deadlines.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • High School diploma or GED is required.
  • Associate or Bachelor's degree in any field is preferred.
  • A minimum of 2 years of customer service experience in a retail setting.
  • Strong computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish is preferred.
  • Exceptional multitasking abilities in both phone and in-person interactions.
  • Occasional local travel may be required.

PHYSICAL DEMANDS:

  • Regularly perform desk-based computer tasks.
  • Frequent sitting is required.
  • Occasionally stand, walk, reach above shoulders, and perform light to moderate lifting (up to 25 pounds).
  • Occasional bending, stooping, and kneeling may be necessary.

EMPLOYEE BENEFITS:

We offer a comprehensive benefits package that may include medical, dental, vision, life insurance, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and a 401(k) plan.

NOTE:

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Duties may change at any time with or without notice.

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.