Customer Service Ambassador

4 weeks ago


Auburn, Washington, United States AtWork Group Full time
Customer Service Representative Role

We are seeking a dedicated professional to provide exceptional customer service as a Customer Service Representative. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and live chat
• Address customer concerns and resolve issues effectively and efficiently
• Provide accurate information about products, services, and policies
• Process orders, returns, and exchanges in accordance with company policies
• Maintain a high level of professionalism and empathy when interacting with customers
• Collaborate with other departments to ensure timely resolution of customer issues
• Keep records of customer interactions, transactions, comments, and complaints
• Follow up with customers to ensure their concerns are resolved satisfactorily
• Identify opportunities to upsell or cross-sell products and services based on customer needs

Requirements:
• Proven customer support experience or experience as a customer service representative
• Strong phone contact handling skills and active listening
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and professionally
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• High school diploma or equivalent; college degree preferred

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