Medicare Member Retention Specialist
3 weeks ago
We are seeking a skilled Medicare Member Retention Specialist to join our team at Blue Cross and Blue Shield of Louisiana. As a key member of our Member Services department, you will play a critical role in ensuring the satisfaction and retention of our Medicare members.
Key Responsibilities:
- Conduct daily outbound courtesy calls to Medicare members to ensure they understand their plan and address any questions or concerns they may have.
- Research and identify potential issues to personalize each call and provide tailored support to members.
- Escalate calls requiring additional assistance from Member Services as needed.
- Document grievances and concerns accurately and efficiently.
Requirements:
- High school diploma or equivalent.
- Experience in a corporate office setting preferred.
- Excellent customer service skills and phone etiquette.
- Proficient in Microsoft Office Suite.
- Ability to type a minimum of 40 WPM.
Working Conditions:
This role is performed in a normal and clean office environment with normal noise levels. Work is predominately done while standing or sitting.
Additional Information:
Blue Cross and Blue Shield of Louisiana is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees.
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