Medicare Member Retention Specialist

3 weeks ago


Monroe, Louisiana, United States Blue Cross and Blue Shield of Louisiana Full time

We are seeking a skilled Medicare Member Retention Specialist to join our team at Blue Cross and Blue Shield of Louisiana. As a key member of our Member Services department, you will play a critical role in ensuring the satisfaction and retention of our Medicare members.

Key Responsibilities:

  • Conduct daily outbound courtesy calls to Medicare members to ensure they understand their plan and address any questions or concerns they may have.
  • Research and identify potential issues to personalize each call and provide tailored support to members.
  • Escalate calls requiring additional assistance from Member Services as needed.
  • Document grievances and concerns accurately and efficiently.

Requirements:

  • High school diploma or equivalent.
  • Experience in a corporate office setting preferred.
  • Excellent customer service skills and phone etiquette.
  • Proficient in Microsoft Office Suite.
  • Ability to type a minimum of 40 WPM.

Working Conditions:

This role is performed in a normal and clean office environment with normal noise levels. Work is predominately done while standing or sitting.

Additional Information:

Blue Cross and Blue Shield of Louisiana is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees.



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