Customer Service Representative

4 weeks ago

Humble, Texas, United States Humble Hyundai Full time
Job Summary

We are seeking a highly skilled and customer-focused Cashier to join our Service and Parts Department at Humble Hyundai. As a Cashier, you will be responsible for processing all payments for the service and parts department, ensuring customer satisfaction by providing exceptional customer service to meet customer needs.

Key Responsibilities:

  • Collect all payments for the service/parts department.
  • Conduct telephone and in-person transactions courteously and promptly.
  • Summarize Parts and Service Sales to balance daily bank deposit.
  • Telecheck all personal and business checks and note approval number on check.
  • Process credit card payments.
  • Closing all repair orders.

Requirements:

  • Associate degree or equivalent; and six months or more related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.
  • Customer service skills: excellent attention to detail, works well in a team environment, able to work with a diverse group of people.

Work Environment:

  • Spends time indoors in air-conditioned areas.
  • Sits on a regular basis for prolonged periods.
  • Stands on a regular basis.
  • Walks on a regular basis.
  • Bends, twists, and/or stoops on a regular basis.
  • Kneels and/or squats infrequently.
  • Lifts 10 lbs to 25 lbs infrequently.
  • Reaches and/or lifts overhead infrequently.
  • Climbs stairs.
  • Performs repetitive hand/finger movement on a regular basis for prolonged periods.
  • Grasps/grabs with hands on a regular basis.
  • Pushes and pulls infrequently.

Expectations:

  • Determine management and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow-through with assigned projects.
  • Work evening, weekend, and holiday work hours as required.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state, and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations:

  • Collect all payments for the service/parts department.
  • Conduct telephone and in-person transactions courteously and promptly.
  • Summarize Parts and Service Sales to balance daily bank deposit.
  • Telecheck all personal and business checks and note approval number on check.
  • Process credit card payments.
  • Closing all repair orders.

Additional Information:

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The College reserves the right to modify this job description at any time with or without notice.

Maintain a team attitude at all times. This includes both a conceptual and physical commitment to assist the other departments within the Dealership to reach common and individual goals. Also, it is essential to recognize that customers do not view each department separately but rather as one Dealership, Therefore to the degree that an issue or concern is raised where Inter-departmental goals are at odds it must always be settled in the best interest of the customer and Dealership as a whole.

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