City of Milwaukee Lead Communications Assistant

1 week ago


Milwaukee, Wisconsin, United States City of Milwaukee Wisconsin Full time
Job Summary:

The City of Milwaukee is seeking a skilled Crossroads Communication Leader to join our team as the Communications Assistant Lead. This role will oversee daily operations, lead a team, and develop strategies to improve customer service. As part of our Public Works Department, you will be responsible for assisting with day-to-day activities at the Parking Information Desk.

This is an exciting opportunity for a results-driven professional with a strong background in communications, customer service, and leadership. If you are passionate about delivering exceptional service and leading a team, we encourage you to apply.

About the Job:

The Communications Assistant Lead serves as a key member of our team, assisting in the day-to-day operations of the Parking Information Desk. Key responsibilities include:

*Customer Calls and Dispatch: Record and process towing and tow tracking information via computer and radio requests and respond to residents' inquiries about towed vehicles.
*Lead Duties: Oversee the daily operations of the Parking Information Desk, reviewing records and reports for accuracy and completeness, and assist with training employees.

Requirements:

To succeed in this role, you should have:

*Strong Leadership Skills: Ability to lead a team and make decisions that support the department's goals and objectives.
*Excellent Communication Skills: Ability to communicate effectively with internal and external stakeholders, including customers, colleagues, and management.
*Technical Skills: Proficiency in using computer systems, such as PeopleSoft, Citation Processing applications, Meter Payment applications, DPW Parking applications, and other database programs.
*Knowledge of City Regulations: Familiarity with City of Milwaukee parking ordinances, regulations, and procedures.

Benefits:

We offer a competitive salary range of $51,987-$64,495 annually, along with opportunities for growth and development within the organization. As a valued employee, you will also receive access to a comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan.

About Us:

The City of Milwaukee is an equal opportunity employer committed to diversity and inclusion. We value and respect individuals from diverse backgrounds and perspectives, and we welcome applicants who share our commitment to these values. Join our team and contribute to making a positive impact on our community

Application Instructions:

Please submit your application through our website: [www.jobaps.com/MIL](http://www.jobaps.com/MIL). You may also contact our HR department for assistance with the application process.

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