Customer Service Representative III
7 days ago
About Us: At ASP Web Solutions, we strive to deliver exceptional customer experiences through innovative solutions and a commitment to excellence.
Salary Range: $50,000 - $70,000 per year, depending on experience.
Job Description:
The Customer Service Representative III is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating from various communication channels. The CSR will respond to customers using their preferred method of communication and do so in a courteous and timely manner. This role requires efficient utilization of software applications, including internal and external websites, telephone systems, CRM applications, and other resources.
Responsibilities:
- Investigate and resolve customer inquiries
- Utilize software applications to efficiently manage customer interactions
- Enter supporting information into systems and web forms as necessary
- Conduct transactions accurately, courteously, and in a timely manner
Qualifications:
To be successful in this role, you should have:
Education:
- High School Diploma (minimum)
- Associates degree (preferred)
Experience:
Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor's degree related experience in customer service and responding to requests for information, contact center experience preferred.
Skills & Abilities:
- Ability to maintain a Secret Clearance
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests.
- Knowledge of current CRM systems
- Knowledge of printer functions, connectivity, and understanding of basic printer/scanning troubleshooting.
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests.
- Willingness to work under supervision and in a team environment.
- Experience with documentation using acceptable business methods.
- Proficient with Microsoft Office programs.
Initial Requirements:
The contractor shall remain trained in current, next-generation, and any future COTS technologies used by Department of the Navy at no additional cost to the Government.
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