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Client Support Associate

2 months ago

Reseda, California, United States Stinger Management Full time

We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Full Time Client Support Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers.

What We're Looking For:

  • A results-driven individual with a passion for delivering exceptional customer experiences
  • A team player who excels in a collaborative environment
  • A creative problem-solver with a knack for finding innovative solutions
  • A strong communicator with excellent interpersonal skills
  • A self-motivated individual who is eager to take on new challenges and responsibilities

Key Responsibilities:

  • Manage customer complaints efficiently and ensure a resolution in a timely manner
  • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
  • Provide product and service information to resolve issues and serve customers in person
  • Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
  • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  • Keep office and conference room areas clean, sanitized, and maintained
  • Display a positive composure and enthusiastic tone while assisting customers

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a talented and dedicated team