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Client Support Associate
2 months ago
We're proud to offer a dynamic work environment where team members thrive and grow. As a Client Support Associate, you'll be part of a collaborative team that delivers exceptional service to our clients and external customers.
Key Responsibilities:- Efficiently manage customer complaints and resolve issues in a timely manner
- Acknowledge, empathize, and resolve customer inquiries while maintaining professional relationships
- Provide product and service information to resolve issues and serve customers in person
- Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
- Exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Keep office and conference room areas clean, sanitized, and maintained
- Display a positive composure and enthusiastic tone while assisting customers
- Experience in Customer Service, Client Support, or Sales industries
- A positive and enthusiastic attitude towards taking on new challenges
- Creativity and ability to think outside the box
- Able to build meaningful relationships and make others feel comfortable
- Excellent communication and teamwork skills
We're looking for someone who is eager to derive their own success and is positive about taking on new avenues. If you're a creative problem-solver with excellent communication skills, we'd love to hear from you