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Access Service Representative/Scheduler-Patient Access Svcs-Ancillary-Sharp Grossmont Hospital-Full Time-Day Shift
2 months ago
Job Summary:
We are seeking an experienced Access Service Representative/Scheduler to join our team at Sharp Grossmont Hospital. As a key member of our Ancillary Services department, you will be responsible for coordinating patient scheduling and bed control activities to ensure efficient patient placement in the hospital.
Responsibilities:
- Obtain and process patient demographic, visit, and financial information to facilitate maximum financial reimbursement and premier customer service.
- Coordinate scheduling and bed control activities to ensure appropriate patient placement in the hospital.
- Collect and compile utilization data, document collection efforts, and results in ADT.
- Follow department guidelines for self-pay patients, making payment arrangements with patients prior to services rendered.
- Print and/or route schedules to appropriate departments as necessary.
- Assure there are no conflicts with shared resources.
- Seek clarity before completing the scheduling function when physician orders are not clear or refer to nurse for follow-up.
- Ask assistance from Clinical Leads and/or Charge Nurse or their designee for extraordinary room utilization.
- Inform appropriate leadership, staff, other departments, and/or material management of case needs.
Requirements:
- High School Diploma or Equivalent.
- 2 years of experience in a medical office or business services setting with demonstrated above-standard performance in billing, front office, scheduling, account follow-up, and at least one other area of expertise.
Preferred Qualifications:
- Medical terminology.
- Insurances, billing, and collections guidelines/criteria.
- Local, State, and Federal regulations governing registration/billing activities, including JCAHO, Title XXII, Medicare, and Medi-Cal regulations.
- ICD-9, RVS, and CPT 4 coding.
- Basic computer functions.
- Basic utilization management.
- Accurately type or online key 35-40 wpm.
- Organize and prioritize work activities.
- Communicate/discuss personal and financial matters with patients and/or their representatives.
- Document effectively and concisely.
- Communicate effectively both verbally and in writing.
Sharp HealthCare is an Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability or any other protected class.
