Medical Front Desk Specialist

3 weeks ago


Houston, Texas, United States American Family Care, Inc. Full time
Job Title: Medical Front Desk Specialist

About the Role:
This position is an excellent opportunity to work in a dynamic healthcare environment. As a Medical Front Desk Specialist, you will be responsible for ensuring a smooth patient experience from check-in to discharge.

Responsibilities:
* Prepare the clinic for opening each day by reviewing the facility and preparing new patient registration packets and required documents
* Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards
* Register patients, update patient records, and verify insurance accurately and timely
* Determine, collect, and process patient payments and address collection and billing issues
* Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures

Requirements:
* High School graduate or equivalent
* Previous medical clerical experience preferred
* Basic computer knowledge, e.g., Microsoft Office
* Accuracy and detail orientation
* Positive customer service skills
* Well-groomed appearance
* Clear and articulate phone voice
* Tactful interpersonal relationships

Physical Demands:
The ability to speak clearly, hear clearly, close vision, the ability to stand for extended periods, the ability to reach and bend, periodic lifting and moving of items of no more than ten (10) pounds, and walking.

Work Environment:
Working in an indoor healthcare environment with a moderate noise level and potential exposure to bloodborne pathogens and diseases requiring appropriate PPE.
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