Retail Sales Associate

1 week ago


Dedham, Massachusetts, United States Rowan Full time
About This Role:

We are seeking a highly motivated and customer-focused Retail Store Associate to join our team at Rowan. As a key member of our studio sales team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products, and maintaining a clean and safe working environment.

Key Responsibilities:
  • Customer Service: Greet and welcome customers, check them in, and help them choose and style their piercing and hypoallergenic non-piercing jewelry.
  • Sales & Product Knowledge: Promote and upsell Rowan's products, including non-piercing jewelry, aftercare kits, and other related items, while maintaining up-to-date knowledge of our product offerings.
  • Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, and follow all health and safety regulations.
  • Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers, and participate in team meetings and training sessions to continuously improve skills and product knowledge.
Requirements:
  • Retail or service industry experience is a plus.
  • You must be able to work weekends, nights, and holidays.
  • An independent thinker with a can-do attitude.
  • You love jewelry and helping customers choose their earrings
  • You pride yourself on delivering exceptional customer service.
  • You thrive in a busy environment and know how to keep busy when it's quieter.
  • You enjoy spending time with people.
  • You are nice, friendly, outgoing, and easy to get along with.
  • You like being part of a team.
  • You are flexible and willing to lend a helping hand.
  • Strong communication skills.
  • Strong basic math skills.
Benefits & Perks:
  • Compensation: $15-19 per hour + commission
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services
  • Employee Assistance Program (EAP) Resources.
  • Team Member Referral Bonus plan for Studio positions.

We are an equal opportunity employer and we encourage everyone to apply Rowan is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.


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