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Clinical Research Communication Specialist
2 months ago
The Clinical Research Communication Specialist plays a vital role in managing interactions within the clinical research call center. This position entails contacting patients, detailing study information, organizing appointments, obtaining necessary release forms, and accurately entering patient data into Clinical Trial Management Systems (CTMS) in real-time. Adherence to established protocols is essential during all communications.
Key ResponsibilitiesPatient Interaction:
- Initiate outreach to patients to provide comprehensive details regarding the clinical research study.
- Deliver clear and informative responses to patient inquiries related to the study.
- Fluency in both English and Spanish is required.
Appointment Coordination:
- Contact patients to issue reminders for upcoming appointments, ensuring they attend as scheduled.
Documentation Collection:
- Request and gather essential release forms from patients, ensuring all documentation is complete and accurate.
Data Management:
- Input patient information in real-time into the Clinical Trial Management System (CTMS).
- Guarantee the precision and thoroughness of all data entered during patient interactions.
Protocol Compliance:
- Adhere to established protocols throughout patient communications, appointment management, and data entry tasks.
- Document any deviations from protocols and report them as necessary.
Record Maintenance:
- Keep meticulous records of patient interactions, appointment schedules, and submission of release forms.
Effective Communication:
- Engage with patients in a clear and concise manner to enhance their understanding of the study.
- Collaborate with team members to ensure a smooth flow of information.