Field Service Technician

6 days ago

Dallas, Texas, United States Leidos Full time
Job Summary

Leidos is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems.

Key Responsibilities
  • Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
  • Conducting on-site installation and testing of equipment to ensure proper working order
  • Isolating equipment start-up malfunctions and taking corrective action
  • Performing ad-hoc and predetermined work assignments with instructions
  • Following all established guidelines, procedures, and policies
  • Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
  • Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs)
  • Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites
  • Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers
Requirements
  • Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
  • Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork
  • Must be responsive to all customer issues at all times
  • Must be willing & able to travel at short notice
  • Must be able to pass an in-depth background check (TSA eQIP)
Preferred Qualifications
  • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Must be able to lift/carry 50 lbs
  • Must be able to push/pull 200 lbs
  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Salary Range

The salary range for this position is $65,000 to $70,000.

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