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Healthcare Support Associate

3 weeks ago

Kentwood, Louisiana, United States Southeast Community Health Systems Full time

**Job Summary**

Southeast Community Health Systems is looking for a dedicated and organized Patient Support Specialist to join our team. As a Patient Support Specialist, you will be responsible for providing top-notch customer service, managing patient communications, and performing various administrative tasks to ensure seamless patient interactions.

Duties and Responsibilities:

  • Call Center Operations: Answer all incoming calls, respond to patient inquiries, and direct calls to relevant staff members when necessary.
  • Schedule Management: Coordinate medical and dental appointments, follow up on no-shows, and maintain accurate patient records.
  • Communication and Customer Service: Communicate effectively with patients, provide clear instructions, and resolve any issues that may arise.
  • Administrative Support: Complete patient registration, verify insurance, collect payments, and prepare daily schedules.

Key Qualifications:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask efficiently.