Fitness Operations Manager
17 hours ago
Planet Fitness - PF Baseline Fitness is a dynamic and fast-paced gym environment where we strive to provide an exceptional member experience. Our team of dedicated professionals is committed to helping our members achieve their fitness goals in a supportive and motivating atmosphere.
Job Description
We are seeking a highly motivated and organized Team Lead to join our management team. The successful candidate will be responsible for assisting in the oversight of gym operations, ensuring a positive member experience, and contributing to the financial success of our club. This role involves providing exceptional customer service, managing front desk tasks, and supporting the Club Manager as needed.
Essential Duties and Responsibilities
- Member Service Oversight: Assist in making sure all staff provide great customer experiences.
- Front Desk Support: Be very involved in all front desk related tasks.
- Greeting and Tours: Greet/meet potential members and provide gym tours.
- Issue Resolution: Assist to facilitate member service issues and questions.
- Backup Support: Provide backup support to the Club Manager as needed.
- Cleanliness and Appearance: Assist in overseeing the cleanliness and appearance of the gym.
- Marketing Support: Assist in managing marketing efforts, ensuring staff is aware and trained on current promotions.
- Supply Management: Assist in ordering supplies, keeping inventory, and tracking reports as needed.
Behavior Requirements
This role requires a strong focus on customer service, active listening, problem-solving, and diplomacy. If you possess excellent communication, organizational, and leadership skills, we encourage you to apply.
Minimum Qualifications
- Customer Service Skills: Strong customer service skills are essential for this role.
- Communication and Leadership Skills: Strong communication, organizational, and leadership skills are required.
- Basic Computer Proficiency: Basic computer proficiency is necessary for this position.
Physical Demands
- Standing and Walking: Stand and walk at least 75% of the shift.
- Talking: Talk in person or on the phone at least 75% of the shift.
- Lifting: Must be able to lift up to 50 lbs less than 30% of the time.
Benefits and Advancement Opportunities
- Employee Recognition Program: Participate in our employee recognition program.
- Advancement Opportunities: This role offers opportunities for advancement within our company. Successful Team Leads can move into Manager in Training and eventually become a Club Manager.
The estimated annual salary for this position is around $45,000-$60,000 based on location and industry standards. We offer a competitive benefits package and opportunities for professional growth and development.
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