Residential Service Coordinator

3 days ago


Dayton, Ohio, United States Rumpke Full time
Customer Experience Ambassador

We are looking for a highly skilled Customer Experience Ambassador to join our team at Rumpke Waste and Recycling. This individual will be responsible for delivering exceptional customer service and support to our residential customers.

About the Position

The estimated salary for this position is $50,000 - $65,000 per year, based on experience and qualifications. The successful candidate will work closely with our customer service team to ensure seamless customer interactions and drive business growth.

Key Responsibilities
  • Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and social media, resolving issues efficiently and effectively.
  • Account Maintenance: Maintain accurate customer records, updating information as necessary to ensure seamless customer interactions.
  • Cross-Functional Collaboration: Collaborate with internal teams to resolve complex customer issues, sharing knowledge and expertise to drive business results.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance the overall customer experience.
Essential Skills and Qualifications
  • Exceptional Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Technical Proficiency: Demonstrate proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and others.
  • Analytical and Problem-Solving Skills: Utilize critical thinking and problem-solving skills to resolve customer complaints and concerns efficiently.
  • Attention to Detail: Maintain accurate records and attention to detail to ensure seamless customer interactions.


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