Customer Service Representative

1 week ago


Preston, Maryland, United States Preston Automotive Group Full time

Preston Automotive Group is seeking a skilled Customer Care Call Center Representative to join our high-volume team. As a key member of our team, you will be responsible for providing exceptional communication with our customers through outbound and inbound calls.

Responsibilities:

  • Make outbound calls to schedule service appointments and field inbound calls from current, previous, and prospective customers.
  • Field and send customers to the corresponding dealership for sales, service, parts, and finance.

Requirements:

  • Pleasant, engaging, and professional phone manner.
  • Call center/collections/customer service and/or marketing experience preferred.
  • Team player with a positive attitude.
  • Strong PC and internet skills.
  • No outbound phone call reluctance.
  • Willing to learn consistently and driven to achieve daily goals.

Benefits:

  • Comprehensive training program.
  • Advancement opportunities.
  • Supportive team work environment.
  • Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and more.

Salary: $16.00 per hour.



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