Business Systems Analyst
3 weeks ago
We are seeking a highly skilled Business Systems Analyst to join our team at Portland General Electric. As a Business Systems Analyst, you will play a critical role in driving business innovation and growth by analyzing business processes and identifying opportunities for improvement.
Key Responsibilities- Act as a liaison between IT and the business to elicit, document, analyze, and validate requirements for new systems and enhancements of existing systems.
- Analyze business processes and problems to be solved with automated systems.
- Identify gaps and provide expertise in business requirements for system specifications and scale new and current systems, processes, and procedures in a cost-effective manner.
- Investigate operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
- Assist in defining acceptance tests for these recommendations.
- Define scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises.
- Elicit and discover requirements from operational management and other stakeholders.
- Select appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice, and the characteristics and culture of those providing the requirements.
- Specify and document business requirements as directed, ensuring traceability back to source.
- Analyze them for adherence to business objectives and for consistency, challenging positively as appropriate.
- Work with stakeholders to prioritize requirements.
- Respond to common requests for service by providing information to enable fulfillment.
- Promptly allocate unresolved calls as appropriate.
- Maintain records, inform users about the process, and advise relevant persons of actions taken.
- Communicate effectively with clients by telephone and in person.
- Assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services.
- Assist in devising solutions to client requirements and solve straightforward problems.
- Requires a bachelor's degree in business, computer science, engineering, management, or other related field or equivalent experience.
- Typically two or more years in a related field. Preferred experience in or knowledge of specific line of business and/or IT environment.
- Working knowledge of business analysis framework.
- Intermediate knowledge of discovery techniques and requirements definition.
- Intermediate knowledge of requirements documentation.
- Working knowledge of business solutions, services, and databases.
- Working knowledge of customer service management.
- Working knowledge of change management, including opportunity and benefits recognition.
- Intermediate customer focus skills.
- Intermediate accuracy skills.
- Intermediate oral and written communication skills.
- Intermediate interpersonal skills.
- Intermediate decision-making skills.
- Working analytical thinking skills.
Cognitive Level: Intermediate
Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem-solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers, and others within the organization.
Demonstrates sound memory.
Ability to process new information to be applied consistently to work tasks.
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Business Systems Analyst
4 weeks ago
Tualatin, Oregon, United States Portland General Electric Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Portland General Electric. As a Business Systems Analyst, you will play a critical role in driving business innovation and process improvement through the analysis and implementation of business systems and processes.Key ResponsibilitiesAct as a liaison between IT and the...
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Business Systems Analyst
3 weeks ago
Tualatin, Oregon, United States Portland General Electric Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Portland General Electric. As a Business Systems Analyst, you will play a critical role in driving business innovation and growth by analyzing business processes, identifying opportunities for improvement, and developing solutions to meet business needs.Key...
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Business Systems Analyst
4 weeks ago
Tualatin, Oregon, United States Portland General Electric Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Portland General Electric. As a Business Systems Analyst, you will play a critical role in driving business innovation and process improvement by analyzing business needs and developing solutions to meet those needs.Key ResponsibilitiesAct as a liaison between IT and the...
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