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Executive Director of Operations

2 months ago

Manitowoc, Wisconsin, United States Everstory Partners Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Everstory Partners. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our cemetery and funeral home locations, ensuring that we deliver exceptional service to our customers and drive business growth.

Key Responsibilities
  • Operational Leadership: Take full ownership of all aspects of your portfolio's daily operations, including full P&L responsibility, to facilitate growth within your markets.
  • Financial Management: Achieve or exceed budgeted sales and profit levels, reviewing financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines.
  • Customer Service: Act as an example of excellent customer service standards for internal and external customers, taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
  • Team Leadership: Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
  • Recruitment and Training: Proactively recruit, hire, train, and retain team members in accordance with company standards, programs, and materials.
  • Performance Management: Write and conduct timely performance reviews, create individual development plans, and provide regular follow-up to ensure completion of goals.
  • Inventory Management: Manage merchandise and property inventory for each location within designated portfolio.
  • Vendor Management: Influence and manage relationships with vendors to ensure effective partnership in addressing needs for locations or customers.
  • Compliance: Ensure compliance with workplace health and safety standards and plans.
Requirements
  • Business Operations Experience: Strong combination of business operations, quality, continuous improvement, process development, and management experience to provide unique business solutions.
  • Leadership Skills: Ability to establish and maintain trust with all stakeholders, including customers, business partners, investors, and coworkers.
  • Customer Service Skills: Excellent customer service skills, with experience handling location issues, including internal and external customer complaints and issues.
  • Team Management: Experience leading and developing high-performing teams, with prior experience managing multiple departments within multiple locations.
  • Communication Skills: Excellent oral and written communication skills, with the ability to prioritize tasks and understand urgency.
Education and Experience
  • Education: Bachelor's degree in business or related field, or equivalent professional experience.
  • Experience: Minimum five (5) years of experience in management and personnel supervision, with prior experience with client-facing service operations and complex operations of varied workflows and disciplines.
  • Accounting Knowledge: General understanding of basic accounting principles, specifically budgeting procedures.
  • Industry Experience: Previous cemetery/funeral home management experience is strongly preferred.
Our Investment in You

We are committed to providing our employees with a quality work environment and opportunities for personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package, including medical, dental, 401(k) with company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and more.

We are an Equal Opportunity Employer and are committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.