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Patient Services Representative

2 months ago

Westfield, Indiana, United States Riverview Health Full time
Job Summary

The Patient Services Representative is the primary point of contact for patients and visitors at Riverview Health. This role is responsible for providing exceptional customer service, managing patient flow, and maintaining accurate records.

Key Responsibilities
  • Patient Check-in and Check-out: Ensure a smooth and efficient check-in and check-out process for patients, including verifying demographic and insurance information.
  • Scheduling and Referrals: Schedule appointments and referrals for testing and specialist visits, ensuring that medical orders are met.
  • Communication and Documentation: Document patient phone messages accurately, register and update demographic and insurance information, and maintain patient records in accordance with compliance regulations.
  • Financial Transactions: Collect co-payments, post outstanding balances, and prepare bank deposits.
  • Office Administration: Process interoffice mail, faxed documentation, and distribute educational supplies as needed.
  • Technology and Equipment: Utilize computer systems for scheduling, registration, and record-keeping, and maintain office equipment such as phones, faxes, and scanners.
  • Compliance and Quality: Ensure adherence to hospital and department policies, procedures, and protocols, and maintain a positive attitude towards patients, physicians, and colleagues.
Requirements
  • Education: High School Diploma or Equivalent
  • Experience: Previous customer service experience, with a minimum of 1 year of office administrative experience and customer service preferred.
  • Certifications/Licenses: None required