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Automotive Customer Service Specialist

2 months ago

Hamburg, Pennsylvania, United States Outten Motors, LLC Full time
Position Overview

Outten Motors, LLC is expanding its team and is on the lookout for dedicated Automotive Customer Service Specialists. In this pivotal role, you will be the primary point of contact for our valued clients seeking vehicle repairs. Your expertise will bridge the gap between customers and our skilled technicians, ensuring a seamless service experience.

Key Responsibilities
  • Identify automotive issues by attentively listening to customer concerns or reviewing vehicle service history.
  • Confirm warranty and service contract eligibility.
  • Create precise repair estimates, taking into account materials, labor, and any applicable deductibles.
  • Draft clear and comprehensive repair orders and input them into our management system.
  • Foster customer relationships by providing accurate information, addressing inquiries, and coordinating transportation solutions.
  • Enhance your automotive knowledge through ongoing training and development opportunities.
Required Qualifications
  • Prior experience in an automotive dealership environment is highly desirable.
  • Strong understanding of automotive systems and a willingness to expand your knowledge.
  • Excellent teamwork and communication skills, both verbal and written.
  • Friendly attitude with exceptional customer service capabilities.
  • Detail-oriented with effective time management skills to thrive in a dynamic setting.
  • Physical ability to lift up to 50 lbs.
  • Aspirations to grow within a progressive and expanding organization.
  • Availability to work evenings and weekends as needed.
Preferred Experience
  • Familiarity with Auto/Mate software.
  • Previous experience as a Service Advisor is advantageous but not mandatory.
Compensation and Benefits
  • Attractive salary with potential for performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance options.
  • 401k retirement savings plan.
  • Company-funded life insurance coverage.
  • Modern, climate-controlled facility with a robust customer base.
  • Employee lounge with various amenities.
  • Paid training programs.
  • Opportunities for career advancement within a company that values and rewards outstanding performance.