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Claims Investigator
2 months ago
Job Type: 1099 / Contracted Work
Location: 50% working from home, 50% working in the field
Compensation: $25/hr and $.50/mile
Company Overview: Konkordia Phoenix PLC, Inc. is a business services provider in the cable, telecom, and utilities sector. Our core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damages to their infrastructure, such as underground fiber optic or gas lines.
Position Summary: Field investigators are needed to collect, access, and report damages to buried utilities. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.
Duties:
- Conduct on-site field investigations
- Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
- Develop and maintain a solid comprehensive of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
- Prepare and respond to damage calls within a timely manner
- Complete damage investigations within 10 days and then work with and support our claims managers to complete the investigation and begin the recovery process
- Respond to damages within 24 hours of assignment
- Accurately record all time, mileage, and other associated, specific items
Required Skills and Capabilities:
- Interpersonal skills to gather information and conduct field interviews with involved parties, including contractors and technicians, witnesses, law enforcement, and possible damagers
- Smartphone to gather photos, videos, and other information while conducting investigations
- Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
- Exceptional attention to detail and strong, demonstrated written and verbal communication skills
- Proven ability to operate independently and prioritize while adhering to timelines
- Strong, objective analytical skills
- Valid driver's license, current insurance, and reliable vehicle with the ability to respond to damages at any time
- Safety vest, work boots, and hard-hat
Preferred Qualifications and Skills:
- Current or previous telecommunication or utility experience
- Knowledge of underground utility locating procedures and systems
- Investigation, inspection, or claims/field adjusting
- Criminal justice, legal, or military training or work experience
- Engineering, infrastructure construction, or maintenance background
- Live within 60 miles of this posting's location
Job Requirements: This is a 1099, contract position. There are no benefits offered with this position.