Service Department Performance Coach

3 weeks ago


Philadelphia, Pennsylvania, United States Chris Collins, Inc. Full time
Servicing the Automotive Industry with Excellence
At Chris Collins, Inc., we are dedicated to serving the automotive industry with the highest level of excellence, innovation, and customer satisfaction. Our team of experts has a proven track record of success in driving growth, improving profitability, and elevating customer experience in high-performing service departments.

Our Mission
We aim to transform the automotive industry by fostering a culture of excellence, innovation, and continuous improvement within service departments. By doing so, we seek to raise the bar for performance and profitability, setting new standards for the industry as a whole.

The Role
We are seeking a highly skilled and experienced Fixed Operations Director to join our team as a Service Department Performance Coach. As a key member of our organization, you will be responsible for driving growth, improving profitability, and elevating customer experience in high-performing service departments. With a strong track record of success and a passion for leadership, you will be instrumental in helping us achieve our vision of transforming the automotive industry.

Responsibilities
- Develop and implement strategies to enhance service department performance, focusing on revenue growth, customer satisfaction, and operational efficiency
- Collaborate with senior leaders to drive business development initiatives and expand market share
- Foster a culture of excellence, innovation, and continuous improvement within the service department
- Analyze data and metrics to inform decision-making and drive business outcomes
- Provide coaching and guidance to service department staff to ensure they meet their full potential

Requirements
- 5+ years of experience as a Service Manager or Fixed Ops Director in the automotive industry
- Proven track record of success in driving revenue growth, improving profitability, and enhancing customer satisfaction
- Strong leadership and coaching skills, with the ability to inspire and motivate teams
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
- Ability to travel up to 2-3 weeks per month and work remotely for the remainder of the month

What We Offer
- Competitive salary range: $120,000 - $160,000 per year
- Opportunity to work with a pioneering company that is changing the face of the automotive industry
- Collaborative and dynamic work environment with a team of like-minded professionals
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Professional development opportunities to help you grow and succeed in your career

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