Service Department Performance Coach
3 weeks ago
At Chris Collins, Inc., we are dedicated to serving the automotive industry with the highest level of excellence, innovation, and customer satisfaction. Our team of experts has a proven track record of success in driving growth, improving profitability, and elevating customer experience in high-performing service departments.
Our Mission
We aim to transform the automotive industry by fostering a culture of excellence, innovation, and continuous improvement within service departments. By doing so, we seek to raise the bar for performance and profitability, setting new standards for the industry as a whole.
The Role
We are seeking a highly skilled and experienced Fixed Operations Director to join our team as a Service Department Performance Coach. As a key member of our organization, you will be responsible for driving growth, improving profitability, and elevating customer experience in high-performing service departments. With a strong track record of success and a passion for leadership, you will be instrumental in helping us achieve our vision of transforming the automotive industry.
Responsibilities
- Develop and implement strategies to enhance service department performance, focusing on revenue growth, customer satisfaction, and operational efficiency
- Collaborate with senior leaders to drive business development initiatives and expand market share
- Foster a culture of excellence, innovation, and continuous improvement within the service department
- Analyze data and metrics to inform decision-making and drive business outcomes
- Provide coaching and guidance to service department staff to ensure they meet their full potential
Requirements
- 5+ years of experience as a Service Manager or Fixed Ops Director in the automotive industry
- Proven track record of success in driving revenue growth, improving profitability, and enhancing customer satisfaction
- Strong leadership and coaching skills, with the ability to inspire and motivate teams
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
- Ability to travel up to 2-3 weeks per month and work remotely for the remainder of the month
What We Offer
- Competitive salary range: $120,000 - $160,000 per year
- Opportunity to work with a pioneering company that is changing the face of the automotive industry
- Collaborative and dynamic work environment with a team of like-minded professionals
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Professional development opportunities to help you grow and succeed in your career
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