Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team as a Healthcare Specialist at Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System. In this role, you will be responsible for providing exceptional customer service to patients and payers, ensuring accurate and timely posting of payments and adjustments.
About Us:Mitchell's Mountain, a charming community nestled in the heart of North Alabama, is home to Marshall Medical Centers. With two hospitals, eight outpatient locations, and a team of highly trained physicians practicing 28 specialties, we provide comprehensive healthcare services to the residents of Marshall County and beyond.
As a Healthcare Specialist, you will play a vital role in delivering exceptional patient experiences, ensuring seamless interactions with our patients, and maintaining accurate records. If you are passionate about delivering top-notch customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
Responsibilities:- Provide exceptional customer service to patients and payers via phone, email, or in-person
- Accurately post payments and adjustments in a timely manner
- Maintain accurate and up-to-date records and files
- Perform daily work in our information system and other web-based systems
- Post contractual adjustments according to current contracts
- Bachelor's degree in a field related to healthcare billing, business, or a related field
- Prior experience in the healthcare environment and/or customer service
- Working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook
- Critical thinking and problem-solving skills to ensure exceptional patient experiences
- Ability to communicate effectively in a professional and concise manner
We offer a competitive salary range of $45,000-$55,000 per annum, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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