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IT Support and Development Lead

3 weeks ago

Baltimore, Maryland, United States Global Refuge Full time

Job Description

Global Refuge is seeking an experienced IT Support and Development Lead to join our team. In this role, you'll be responsible for managing and maintaining our applications, providing technical support, and developing training materials.

Key Responsibilities:

  • Manage and maintain Global Refuge applications, including bug-fix processes, enhancements, and database administration.
  • Provide timely and accurate support for internal and external users on IRIS (Immigration and Refugee Information System) and other supported systems.
  • Develop and deliver training on process changes and software usage to promote business adoption.

Requirements:

  • Bachelor's Degree or relevant professional experience.
  • Proven experience with database development, maintenance, and data analysis.
  • Proficient with SQL and MS Excel/Word.

Salary: $80,000 - $95,000 per year, based on qualifications and location. Comprehensive benefits package, including medical, dental, vision, and paid time off.