Senior CX Specialist/Service Designer

2 weeks ago

Lakeville, Minnesota, United States Compeer Financial Full time
Compeer Financial: Championing Rural America's Hopes and Dreams

We're seeking a collaborative and innovative professional to lead the creation and enhancement of services, propositions, and experiences that genuinely address the needs of Compeer's clients and team members.

Position Overview:

This role leads the creation and enhancement of services, propositions, and experiences that genuinely address the needs of Compeer's clients and team members. Provides expertise in understanding, mapping, and improving the end-to-end journeys of clients and prospects across both online and offline channels.

Key Responsibilities:
  • Leads comprehensive client and employee research initiatives to derive detailed insights into client needs, preferences, behaviors, and decision-making contexts.
  • Maps and documents end-to-end omnichannel client journeys and service blueprints, creating detailed visualizations and overseeing junior team members' contributions.
  • Collaborates with teams to recommend improvements, identifying how processes add value or hinder the goals of the business and clients.
  • Expertly leverages advanced project management methodologies to orchestrate and oversee the entire CX process.
Requirements:
  • Bachelor's degree in business administration, finance, economics, agribusiness, or related field.
  • Minimum of 7 years of experience in driving CX initiatives, CX mapping, project and process improvement initiatives.
  • Proven track record running CX initiatives, CX mapping, CX/UX/Service Design to improve end-to-end journeys.
  • Strong financial acumen to evaluate and prioritize initiatives that improve client experience and business outcomes.
Why Compeer Financial?

We exist to champion the hopes and dreams of rural America. By joining our team, you will help empower those in agriculture and rural communities to achieve their goals and expand their possibilities.

We offer a flexible, collaborative, and dynamic work environment, with amazing team members who are passionate about serving agriculture and rural America. We invest in our team members' education, growth, and development, and engage in our communities through giving back and volunteerism.

Our benefits include medical, dental, vision insurance, 401K, paid time off, and more.

Find out why our team members choose Compeer Financial by watching this video.

Qualified candidates, please apply at /careers.

Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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