Shift Manager
2 months ago
We are seeking a highly motivated and experienced Shift Lead to join our team at Sweet Cow. As a Shift Lead, you will be responsible for leading the shop during a shift, ensuring excellent shop operations, and providing exceptional customer service.
Key Responsibilities- Lead Shop Operations: Effectively lead the shop during a shift to ensure that excellent shop operations are consistently achieved.
- Delegate Tasks: Lead each shift by delegating duties, assigning specific tasks, and ensuring team members are prepared for each day.
- Train and Develop Staff: Responsible for the training and development of staff to ensure they have the necessary skills and knowledge to perform their duties.
- Contribute to Team Environment: Contribute to a team environment by recognizing and reinforcing individual and team accomplishments.
- Inventory Control: Follow inventory control procedures and guidelines to ensure accurate inventory levels and minimize waste.
- Operational Policies: Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during each shift.
- Act with Integrity: Act with integrity, honesty, and knowledge that promotes the culture of Sweet Cow.
- Maintain Cleanliness: Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of the entire shop, including queue, restrooms, scooper, and prep areas.
- Prepare Menu Items: Prepare menu items, including ice cream, shakes, cakes, and ice cream sammies, to ensure high-quality products are served to customers.
- Check Ice Cream Quality: Check ice cream quality and temperatures throughout the day to maintain Sweet Cow and local health department rules and regulations.
- Follow Sanitation Procedures: Follow sanitation and safety procedures, including knife handling and prep equipment, to ensure a clean and safe working environment.
- Excellent Customer Service Skills: Excellent customer service skills required and the ability to communicate efficiently to help keep all team members informed.
- Leadership Experience: Previous management or leadership experience required.
- Team Oriented: Team oriented, adaptable, dependable, and strong work ethic.
- Availability: Ability to work nights, weekends, and holidays.
- Age Requirement: Must be at least 18 years of age.
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