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Customer Service Representative

2 months ago

Westmont, Illinois, United States Annuity Health Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

Annuity Health is seeking a highly skilled Customer Service Representative to join our team. As a key member of our revenue cycle team, you will be responsible for collecting payments from patients on behalf of our clients.

Key Responsibilities
  • Provide exceptional patient service by communicating clearly and professionally with patients via telephone.
  • Review patient accounts and documents patients' interaction and feedback.
  • Negotiate appropriate and reasonable payments with customers.
  • Set up patient payments via check, electronic transfer, or credit card.
  • Work closely with team leads, management, and clients to resolve disputes and ensure patient satisfaction.
Requirements
  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary
Preferred Qualifications
  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred
"}