Collision Service Representative

2 weeks ago


Westmont, Illinois, United States AutoNation Full time
AutoNation Collision Service Representative Job Description

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to our customers. We are seeking a highly skilled and customer-focused Collision Service Representative to join our team.

Key Responsibilities:
  • Write professional estimates for light damaged vehicles
  • Actively promote repair services to customers
  • Understand and communicate basic insurance programs, including DRP and non-DRP
  • Obtain necessary signatures and authorizations from customers
  • Communicate repair status and process to customers in a timely and effective manner
  • Review final bills and supplements before customer contact
  • Ensure high-quality and thorough vehicle repairs
  • Maintain a clean and organized work area
  • Protect customer vehicles during the repair process
  • Collaborate with other associates on daily planning and release meetings
  • Track production schedules and communicate targets with customers and associates
  • Exhibit professionalism when interacting with customers, insurance representatives, vendors, and associates
  • Stay up-to-date with industry education and changes in repair requirements and product knowledge
  • Collect Accounts Receivable for insurance, wholesale, and commission payments
Requirements:
  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repair practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile
Benefits and Perks:
  • Competitive compensation and 401k matching
  • Health, dental, vision, and maternity benefits
  • Exclusive RX Pet program discounts
  • Associate purchase and discount programs for vehicles, services, parts, and accessories
  • Access to YouDecide, a website with offers from top providers and retailers
  • Participation in the DRVPNK mission to raise and donate millions to cancer research and treatment

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and services. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you don't meet every requirement, we encourage you to apply.


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