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Customer Service Representative

2 months ago

Clarksville, Tennessee, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Part-Time Teller at M&T Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, resolving routine issues, and promoting a positive banking experience.

Key Responsibilities
  • Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and transfers, with accuracy and efficiency.
  • Engage with customers to understand their financial needs and provide solutions to meet those needs.
  • Work collaboratively with the branch team to achieve sales and service goals.
  • Stay up-to-date on banking products and services to effectively promote and sell them to customers.
  • Maintain a clean and organized workspace, adhering to bank policies and procedures.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 6 months of customer service experience, including data entry and/or cash handling experience.
  • Proven verbal and interpersonal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency with banking software.
Preferred Qualifications
  • Bilingual or multilingual skills, depending on branch needs.
  • Previous experience in a banking or financial services environment.
Working Conditions

This is a part-time position, working approximately 20 hours per week. The schedule will include weekdays and Saturdays, with occasional evening or weekend hours as needed.

M&T Bank is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.