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Customer Service Representative

2 months ago

Chicago, Illinois, United States JRA Management LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JRA Management LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and thorough information to customers regarding our programs and services.
  • Research and resolve customer complaints in a fair and efficient manner.
  • Document all customer interactions and updates in our system of record.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on program requirements and changes to ensure accurate information is provided to customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive customer information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About JRA Management LLC:

We are a professional and efficient company that fosters a teamwork-oriented environment. We are committed to providing exceptional service to our clients and communities we serve.