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Assistant Store Manager

2 months ago

Oak Brook, Illinois, United States Abercrombie and Fitch Co. Full time
Assistant Manager Job Description

The Assistant Manager is a dynamic role that combines business acumen, operational expertise, and creative flair. As a key member of our store team, you will drive sales results, provide exceptional customer service, and oversee daily store operations. Your creative expertise will shine through in floorset updates, styling recommendations, and product knowledge. As a talent leader, you will drive recruiting, training, and engagement initiatives, fostering an inclusive and dynamic work environment. With a strong promote-from-within philosophy, you will have opportunities to grow and develop into future leaders within our organization.

Key Responsibilities:
  • Customer Experience: Deliver exceptional customer service, ensuring a seamless and personalized shopping experience.
  • Drives Sales: Analyze business trends, identify opportunities, and implement strategies to drive sales growth.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, meeting customer expectations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring a compelling customer experience.
  • Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, and drive efficiency in all store processes.
  • Staffing, Scheduling, and Payroll Management: Manage staffing levels, schedules, and payroll, ensuring optimal resource allocation.
  • Training and Development: Develop and implement training programs, enhancing team skills and knowledge.
  • Communication: Foster open communication, ensuring effective collaboration and information sharing.
  • Asset Protection: Implement measures to prevent loss and protect company assets.
Requirements:
  • Bachelor's degree or equivalent experience: A degree in a relevant field or one year of supervisory experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze complex situations, identify solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to fostering an inclusive and diverse work environment.
  • Ability to work in a fast-paced environment: Adaptability and flexibility in a dynamic and challenging environment.
  • Team building skills: Ability to build and lead high-performing teams.
  • Self-starter: Proactive and results-driven, with a strong drive to achieve goals.
  • Strong interpersonal and communication skills: Effective communication and interpersonal skills, with the ability to build strong relationships.
  • Drive to achieve results: Strong motivation to drive sales growth, customer satisfaction, and team performance.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances, priorities, and deadlines.
  • Multi-Tasking: Ability to manage multiple tasks, priorities, and responsibilities simultaneously.
  • Fashion Interest & Knowledge: Passion for fashion, with a strong understanding of current trends and styles.