Senior Operations Manager
4 weeks ago
We are seeking a highly experienced Senior Operations Manager to oversee the day-to-day operations of No Soliciting, a members-only bar and restaurant in downtown Columbus.
This role will provide leadership and support to team members to ensure exceptional service and a great experience for our members.
Key Responsibilities:
- Manage the creation of weekly schedules and oversee daily operations.
- Act as a brand ambassador for Rise Brands and ensure values are upheld.
- Establish and maintain positive relationships with members and guests.
- Monitor and evaluate team member performance and guest service skills.
- Set and review objectives in line with the performance review and onboarding process.
- Manage organization and cleanliness of the space and address issues in a timely manner.
- Maintain expert knowledge of food and beverage offerings.
- Certify team members on proper pouring and ringing in procedures.
- Manage POS system and train team members on accurate procedures.
- Manage product, supplies, inventory, and stock control.
- Anticipate needs of guests and colleagues and undertake operational duties as required.
Requirements:
- Management experience in upscale, high-volume bar/restaurant environments.
- Demonstrated ability to deliver exceptional guest service.
- Positive attitude and excellent communication skills.
- Experience assigning tasks, leading teams, and holding staff accountable.
- Ability to meet physical demands of the position, including walking, standing, and lifting heavy items.
- Availability to work a flexible schedule, including nights and weekends.
- Ability to follow proper cleanliness and hygiene procedures.
- Ability to work with a sense of urgency while maintaining attention to detail in a fast-paced environment.
Rise Brands is an Equal Opportunity Employer, committed to diversity and inclusion. We provide equal employment opportunities and prohibit discrimination or harassment of any type.
We are a dynamic and diverse team, and we welcome applications from individuals who share our values and are passionate about delivering exceptional service.
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