Service Center Director

2 days ago


DeKalb, Illinois, United States VIOCF Full time
Job Title: Service Center Manager

At VIOCF, we're committed to providing exceptional customer service and a safe working environment. As a Service Center Manager, you'll play a key role in leading our team to achieve this goal.

Responsibilities:
  • Oversee the overall operation of the service center, including hiring, training, and discipline of employees.
  • Ensure customer satisfaction by providing superior service and resolving any issues promptly.
  • Manage inventory, labor, and financial performance of the service center.
  • Mentor and train team members to optimize their development and improve customer satisfaction.
  • Perform and train others on automotive preventive maintenance, including oil changes, fluid checks, and filter replacements.
  • Ensure a clean and well-organized service center, maintaining a safe and secure working environment.
  • Build trust and win repeat, loyal customers through exceptional service and communication.
Requirements:
  • 2 years of managerial/supervisory experience in the quick lube/automotive business.
  • Effective interpersonal and oral communication skills.
  • Ability to perform mathematical calculations and handle cash transactions.
  • Knowledge of facility and safety control policies and practices.
  • Reliable transportation to and from work.
  • Ability to lift up to 50 pounds and stand for extended periods.
  • High school diploma or equivalent.
Benefits:
  • Competitive pay and flexible work schedule.
  • On-the-job training and opportunities for advancement.
  • Paid biweekly and company-provided uniforms and tools.
  • We promote from within and offer a commitment to employee development.
  • No late evenings and paid time off and holidays.
  • Medical, dental, vision, and 401(k) savings plans.


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