Pharmacy Manager Position
3 weeks ago
Job Summary:
As a Pharmacy Manager at Walgreens, you will be responsible for providing exceptional patient care and services while ensuring the efficient operation of the pharmacy. You will lead a team of pharmacists and technicians in providing clinical services, including immunizations, diagnostic testing, and patient outcome services. You will also be responsible for managing the pharmacy's inventory, financials, and staff performance.
Key Responsibilities:
Patient Experience:
Engage patients by greeting them and offering assistance with products and services.
Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
Operations:
Counsel patients and answer questions regarding the usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets, and accurately dispenses prescribed medications, as required.
People & Performance Management:
Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
Monitors and recognizes improvements in pharmacy staff by implementing rewards programs.
Manages pharmacy staff performance by overseeing the training of pharmacy staff and conducting formal performance reviews.
Training & Personal Development:
Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals and Walgreens publications and communications.
Completes education credits and training, including learning modules, as required by the Company.
Business Performance Management:
Analyzes performance data including pharmacy financials, customer service, and inventory.
Manages pharmacy asset protection activities and oversees inventory management.
Identifies pharmacy performance trends and opportunities for improvement.
Business Planning:
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers.
Reaches out to the community to promote the pharmacy business and further enhance growth opportunities.
Supports Store Manager in expanding health and wellness awareness in the community.
Requirements:
BS in Pharmacy or Pharm D Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
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