Customer Experience Director

17 hours ago


Sioux Falls, South Dakota, United States Michaels Stores Full time
Job Overview:
Michaels Stores is seeking a Customer Experience Manager to lead our front-end operations and deliver a customer-centric shopping experience. This role requires strong leadership skills, excellent communication abilities, and the ability to work in a fast-paced environment.

Key Responsibilities:
• Assist Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front-end policies and procedures are followed; achieve KPIs and manage team to achieve their role KPIs
• Plan and lead execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Train, observe, and coach customer experience team to achieve results;

Requirements:
• Retail management experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.

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