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Patient Care Coordinator
2 months ago
Optum is seeking a Part Time Associate Patient Care Coordinator to support patient care delivery in Family Practice & Specialty clinics. As a key member of our team, you will be responsible for providing exceptional customer service, handling confidential information, and prioritizing tasks to ensure efficient patient care.
Key Responsibilities- Greet visitors and patients in person, providing a warm and welcoming experience.
- Communicate effectively with patients and staff through telephone or video conferencing, upholding excellent customer service standards.
- Handle confidential information with discretion, protecting and disclosing information only to authorized personnel.
- Prioritize tasks by assessing and analyzing information to identify immediate emergency needs.
- Demonstrate technical knowledge and competence in departmental procedures, maintaining current physician on-call schedules to ensure effective communication with ProHealth Care Physicians.
- Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
- Obtain and verify patient applications and forms, confirming signatures are on file and photocopying/scanning documents as needed.
- Provide patients with financial responsibility information and collect patient liabilities, documenting amounts in the appropriate fields and balancing the cash box daily.
- Collaborate with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of patient care are completed as needed.
- Provide wayfinding instructions and assist with hospital information as requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, working through worklists and error reports in a timely manner and proactively seeking assistance to resolve issues as needed.
- High School Diploma/GED (or higher)
- 1+ years of customer service experience in an office setting or professional work environment
- Basic level of proficiency with Microsoft Office products
- Ability to work at 240 Maple Ave., Mukwonago, WI
- Ability to work weekends on a rotational basis (likely once every 6 weeks)
- Ability to work 32 hours per week in 8-hour shifts, Monday - Friday
- Must be 18 years or older
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office
- Ability to handle emergency/high pressure situations
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
