Director of Resort Excellence

3 weeks ago


East Lansing, Michigan, United States Primland Resort Full time
About the Role

We are seeking an experienced Director of Operations to join our team at Primland Resort, responsible for leading and developing world-class teams to deliver exceptional service experiences. As a key member of our Executive Team, this role will play a critical part in achieving our desired financial results and maintaining our reputation for excellence.


Main Accountabilities
  • Leadership of operational departments to ensure high levels of guest satisfaction and service quality
  • Collaboration with departments to set goals, execute strategy, and drive business growth
  • Relationship-building with stakeholders, focusing on connection and engagement
  • Financial management, balancing short and long-term objectives for added value
  • Championing Auberge Resorts Collection Culture, upholding our values and standards
Requirements
  • At least five years' experience as a Director of Operations in a luxury hotel or resort
  • Proven track record in Rooms and Food & Beverage operations
  • Excellent financial management skills, including reporting and analysis
  • Demonstrated ability to build strong relationships and lead teams effectively
Salary Information

The estimated annual salary for this role is $85,000 - $110,000, depending on experience and qualifications.



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