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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our Data Center Customer Service Team at Tate Inc. in Jessup, MD.
The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely processing and delivery of customer orders.
Key Responsibilities- Receive and process customer requests for product availability, orders, material returns, billing corrections, product information, order changes, and cancellations.
- Handle strategic accounts and provide support to outside sales teams.
- Quickly and smoothly resolve customer complaints and problems.
- Coordinate delivery and/or pick up of customer orders with operations teams.
- Maintain accurate and up-to-date 'open order' files.
- Work with project managers, outside sales, engineering, quality, manufacturing, and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness.
- Bachelor's degree preferred but not required.
- 1-3 years of experience in an inside sales environment.
- 1-3 years of customer service experience in a manufacturing environment.
- Ability to use superior customer service telephone skills, PC literate, Microsoft Office, and ERP knowledge.
- Effective written and verbal communication skills a must.
- Ability to make decisions independently within guidelines provided.
- Self-motivated with efficient time and email management skills.
- Excellent problem-solving, critical thinking, and decision-making skills.
- Must perform accurate work under the pressures of tight schedules and fast-paced environments.
- Ability to input data with a high accuracy rating and strong attention to detail.
- Excellent organizational skills, including ability to multi-task and prioritize workload.
- Ability to coordinate and work effectively with many different departments, companies, and personalities both domestically and internationally.
- Career scope and advancement opportunities.
- World of Wellness philosophy, including medical, dental, and vision benefits, and personalized guidance from a 'Health Advocate.'
- Corporate social responsibility initiatives, including reducing manufacturing carbon emissions and supporting community development.
- Skills development and mentorship opportunities.
- A collaborative and supportive team culture.
Tate Inc. is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.
