Operations Leadership Role: Collection Team Supervisor

6 days ago


Fort Mill, South Carolina, United States OneMain Financial Full time

About the Opportunity

We are seeking an experienced Operations Support Supervisor to lead a team of collectors working with Debt Settlement Agencies (DSA) and customers. This role involves supervising daily collection activities, ensuring compliance with corporate policy and state and federal regulations.

Key Responsibilities:

  • Oversee daily collection activities for assigned units, fostering an environment of continuous improvement.
  • Provide coaching and development of telephone collection strategies to employees, ensuring successful negotiation of delinquent accounts.
  • Conduct appraisals, new hires, and termination interviews, recommending corrective action or recognition as needed.
  • Administer team processes to determine effective work methods, analyzing reports and review files to identify training issues and potential system enhancements.
  • Create and manage work schedules to optimize resources, examining daily workload volumes to prioritize work efforts and redistribute accounts as needed.
  • Communicate professionally with all levels of the business and external parties.

Requirements:

  • High School/GED Diploma
  • Four (4) years of collection/call center experience
  • Supervisory experience leading a team of 5-10 team members

About OneMain Financial

OneMain Financial is a leader in offering nonprime customers responsible access to credit, dedicated to improving financial well-being. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals tomorrow.

Benefits:

  • Health and wellbeing options for team members and dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time

Location: Fort Mill, SC or Evansville, IN

Estimated Salary: $60,000 - $80,000 per year, depending on experience



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