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Senior Case Management Supervisor
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Child & Family Service (CFS), established in 1899, is dedicated to enhancing family dynamics and promoting the healthy growth of children. As a community-focused organization, CFS advocates for children and families facing social injustices and disparities. Our comprehensive support, counseling, and therapeutic initiatives empower individuals and families to recover from trauma, avert abuse and neglect, and disrupt the cycle of generational poverty.
OUR MISSION
To strengthen families and promote the healthy development of children.
OUR VISION
To foster healthy, thriving individuals and families that contribute to vibrant, multicultural communities across generations.
OUR VALUES
HOPE values: Humility, Ownership, Perseverance, Engagement
We provide a robust benefits package for our employees, including paid time off, preventive healthcare leave, a birthday floating holiday, a volunteer floating holiday, 15 paid holidays annually (16 in an election year), comprehensive Medical/Dental/Vision/RX plans, an opt-out incentive, a 401(k) plan, flexible spending options, and more.
Become a part of Child & Family Service and make a difference in the lives of many in our communities.
POSITION SUMMARY
The Lead Case Manager plays a pivotal role in supervising Case Managers and overseeing daily operations. This position may also involve managing a limited caseload, delivering case management services to Native Hawaiian participants and families affected by human trafficking, conducting outreach to recruit participants, and facilitating workshops and discussions to raise community awareness about human trafficking.
EDUCATIONAL AND TRAINING REQUIREMENTS
- Master's Degree in Social Work or a related Human Services field from an accredited institution.
- Knowledge of the Native Hawaiian community, human trafficking issues, and available community resources is essential.
EXPERIENCE
- A minimum of two years and up to four years of relevant experience.
- At least one year of supervisory experience.
- Two years of experience in human or employment services.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Supervisory experience is necessary to provide administrative, clinical, and reflective guidance to Case Managers. In-depth knowledge of human trafficking issues, including victim rights, social barriers, employment challenges, educational obstacles, and service access barriers is required. The ability to empathize with victims' needs is crucial. Cross-cultural competencies are essential for working with limited and/or non-English speaking individuals. Strong interpersonal skills are necessary, along with the ability to work flexible hours, including evenings, weekends, and holidays. Proficiency in Microsoft Word and Excel is required, along with a valid driver's license, current no-fault insurance, and access to an insured vehicle.
ADDITIONAL POSITION REQUIREMENTS
- A valid driver's license, a clear driving record, and the use of a personal vehicle for participant transportation as needed.
- This role requires on-call availability 24/7.
- Employment is contingent upon passing a criminal background check.
- Successful completion of CPR, CPI, and/or van driving training is necessary for continued employment.
- Completion of CPI classes or other Behavioral Management certification may be required based on contract stipulations.
- Successful completion of First Aid training is also required.
- This position involves supervising one or two employees or directing a small work group, assigning routine tasks, and maintaining regular communication with subordinates and external organizations.
At Child & Family Service, we celebrate diversity, equity, inclusion, and belonging. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, national origin, disability status, genetics, veteran status, sex, sexual orientation, gender identity or expression, or any other characteristic protected by law. This commitment applies to all aspects of employment, including recruiting, hiring, promotion, transfer, leave of absence, and termination.