Retail Operations Specialist

5 days ago


Silver Spring, Maryland, United States Giant Food Full time
About Giant Food

Giant Food is a leading grocery retailer in the Baltimore-Washington area, committed to delivering quality products and exceptional customer experiences. With a rich history spanning over 80 years, we have grown from a single store on Georgia Avenue in Washington D.C. to over 160 stores across D.C., Maryland, Virginia, and Delaware.


Our Mission

At Giant Food, our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery, and beyond. We strive to be the most trusted and loved local food retailer in our community.


Job Description

This is a great opportunity to join our retail operations team as a Customer Service Associate You will be responsible for:


Key Responsibilities
  • Providing exceptional customer service by answering questions, resolving issues, and making recommendations on products and services.
  • Maintaining a clean and organized store environment, including stocking shelves, creating displays, and ensuring overall tidiness.
  • Supporting our bakery, floral, Starbucks, and deli departments by preparing products, operating equipment, and performing other tasks as needed.
  • Assisting with processing orders, handling customer transactions, and maintaining accurate records.

Requirements
  • High school diploma or equivalent required; prior experience in retail or customer service preferred.
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management.

Compensation

The estimated annual salary for this role is approximately $35,500, based on an hourly rate of $17.15. This figure is inclusive of any additional compensation or benefits provided by the company.



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