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Retail Operations Manager

1 month ago

Silver Spring, Maryland, United States PharmaCann LLC Full time

Overview

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The Retail Operations Manager for PharmaCann LLC will oversee the day-to-day operations of a high-volume retail cannabis dispensary. This role is responsible for ensuring exceptional customer service, driving sales results, and maintaining a positive work environment.

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About the Role

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We are seeking an experienced Retail Operations Manager to lead our dispensary team in providing an unparalleled customer experience while achieving top-line sales growth. As a key member of our leadership team, you will be responsible for managing store operations, recruiting and developing top talent, and implementing strategies to drive business results.

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Key Responsibilities

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* Sales Performance: Meet or exceed goals related to total store sales, profitability, and operational excellence* Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload* Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits* Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results* Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the business

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People Management:

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* Creates and ensures a cohesive, respective, professional, and high integrity work environment* Recruits, interviews, hires and retains a diverse team of top talent* Utilizes candidate tracking system for open roles within the dispensary* Aligns the right people in the right roles* Trains, coaches, and develops all team members using company programs, tools, and resources* Provides performance feedback, manages employee disciplinary and separation matters* Creates an environment that inspires and encourages the growth and engagement of associates* Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates* Promotes a culture of teamwork by working alongside the management team, establishing priorities,and providing clear direction

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Operations:

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* Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standards* Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives* Partners with FOH and BOH Managers on onsite security scheduling needs* Protects company assets and minimizes loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss prevention* Performance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBP* Supports continuous improvement by implementing company programs and influencing end-users buy-in* The Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer* Projects a positive image of the organization to employees, customers, industry, and community* Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives* This role may be required to assist with other duties as assigned as well as in other functions of the operation* including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising, and as interim GM for other locations or while GM is not in store

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Requirements & Qualifications

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* Minimum 21 years of age* Bachelors degree in business or operations management or a related field preferred.* 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred* 2+ years PharmaCann management experience will be considered* Demonstrated ability to achieve store selling goals and metrics* Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business* Comfortable and confident making decisions and mediating conflict within a team environment* Utilize cross-functional business partners to support business needs* Ability to address complex issues and allocate time to execute multiple tasks and changing priorities* Exceptional interpersonal communication (both written and verbal) and customer service skills* Ability to identify top talent and train/develop/retain great people* Proficient in windows - based software such as Excel, Word and Outlook* Business Acumen* Ethical Conduct* Leadership* Relationship Management* Performance Management* Personal Effectiveness/Credibility* Consulting Skills* Global & Cultural Awareness* Valid drivers license and ability to successfully pass a Motor Vehicle Record background check

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Working Conditions

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This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work, and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory.

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Physical Requirements

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* Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed* Ability to climb step stools and ladders* Ability to stand/walk for long periods at a time* Possess manual dexterity and hand-eye coordination

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Salary Range:

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$85,000 - $110,000 per year, depending on qualifications and experience.