Retail Technology Support Specialist

2 weeks ago


Erie Colorado, United States Audible Talents Full time

Job Title:
Retail Technology Support Specialist

Company:
Audible Talents

LEVEL:
Mid - Level

Employment Type:
Contract

Location:
Remote

SALARY:
$45 to $52 per hour (depending on experience)


Audible Talents is seeking skilled technicians to address issues related to retail technology systems, including both software and hardware components. This role involves executing software updates and troubleshooting computer systems and associated peripherals across various sectors.

At Audible Talents, we are committed to delivering customized solutions that excel in today’s fast-paced environment.

Our goal is to elevate standards in the retail technology service sector by offering unmatched support, expertise, and innovation to businesses.

We prioritize timely and dependable service, ensuring that our clients' technology systems function seamlessly without disruption.

Skills and Qualifications

Education and Certifications:
High school diploma or GED (minimum requirement)

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)

Industry certifications such as:
CompTIA A+

CompTIA Network+

Cisco Certified Network Associate (CCNA)

Microsoft Certified:
Windows 10 (or latest OS)

Vendor-specific technology certifications (e.g., NCR, Verifone, Ingenico)

Technical Skills:

Retail Technology Systems:
Installation, configuration, and maintenance of retail hardware and software

Troubleshooting retail system issues (both hardware and software)

Performing software updates and upgrades

Programming and configuring payment terminals

Important:
Knowledge of various retail devices to recommend new software and hardware solutions

Computer Hardware:
Building, repairing, and upgrading desktop and laptop computers

Installing and configuring computer peripherals (printers, scanners, etc.)

Diagnosing and resolving hardware issues

Important:
Knowledge of various computer devices to recommend new software and hardware solutions

Software:
Installing, configuring, and updating operating systems (Windows, macOS, Linux)

Troubleshooting software issues and conflicts

Implementing and maintaining antivirus and security software

Networking:
Setting up and maintaining local area networks (LANs)

Configuring routers, switches, and firewalls

Troubleshooting network connectivity issues

Understanding of TCP/IP, DHCP, and DNS

Mobile Devices:
Configuring and troubleshooting mobile retail systems

Supporting tablets and smartphones used in business operations

Soft Skills:
Problem-solving and critical thinking

Excellent customer service and communication skills

Ability to work independently and collaboratively

Time management and prioritization

Attention to detail

Adaptability to new technologies and systems

Additional Qualifications:
Experience with various retail software platforms

Familiarity with inventory management systems

Knowledge of payment card industry (PCI) compliance standards

Understanding of basic accounting principles related to retail systems

Ability to lift and move equipment up to 50 lbs

Valid driver's license and clean driving record

Willingness to work flexible hours, including evenings and weekends as needed

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