Retail Technology Support Specialist
2 weeks ago
Job Title:
Retail Technology Support Specialist
Company:
Audible Talents
LEVEL:
Mid - Level
Employment Type:
Contract
Location:
Remote
SALARY:
$45 to $52 per hour (depending on experience)
Audible Talents is seeking skilled technicians to address issues related to retail technology systems, including both software and hardware components. This role involves executing software updates and troubleshooting computer systems and associated peripherals across various sectors.
Our goal is to elevate standards in the retail technology service sector by offering unmatched support, expertise, and innovation to businesses.
We prioritize timely and dependable service, ensuring that our clients' technology systems function seamlessly without disruption.Skills and Qualifications
Education and Certifications:
High school diploma or GED (minimum requirement)
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Industry certifications such as:
CompTIA A+
CompTIA Network+
Cisco Certified Network Associate (CCNA)
Microsoft Certified:
Windows 10 (or latest OS)
Vendor-specific technology certifications (e.g., NCR, Verifone, Ingenico)
Technical Skills:
Retail Technology Systems:
Installation, configuration, and maintenance of retail hardware and software
Troubleshooting retail system issues (both hardware and software)
Performing software updates and upgrades
Programming and configuring payment terminals
Important:
Knowledge of various retail devices to recommend new software and hardware solutions
Computer Hardware:
Building, repairing, and upgrading desktop and laptop computers
Installing and configuring computer peripherals (printers, scanners, etc.)
Diagnosing and resolving hardware issues
Important:
Knowledge of various computer devices to recommend new software and hardware solutions
Software:
Installing, configuring, and updating operating systems (Windows, macOS, Linux)
Troubleshooting software issues and conflicts
Implementing and maintaining antivirus and security software
Networking:
Setting up and maintaining local area networks (LANs)
Configuring routers, switches, and firewalls
Troubleshooting network connectivity issues
Understanding of TCP/IP, DHCP, and DNS
Mobile Devices:
Configuring and troubleshooting mobile retail systems
Supporting tablets and smartphones used in business operations
Soft Skills:
Problem-solving and critical thinking
Excellent customer service and communication skills
Ability to work independently and collaboratively
Time management and prioritization
Attention to detail
Adaptability to new technologies and systems
Additional Qualifications:
Experience with various retail software platforms
Familiarity with inventory management systems
Knowledge of payment card industry (PCI) compliance standards
Understanding of basic accounting principles related to retail systems
Ability to lift and move equipment up to 50 lbs
Valid driver's license and clean driving record
Willingness to work flexible hours, including evenings and weekends as needed
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