Customer Service Representative II

6 days ago

Bordentown, New Jersey, United States Cox Full time
Customer Care Specialist II Job Description

The Customer Care Specialist II will play a key role in delivering exceptional customer experiences by partnering with various stakeholders to resolve issues and provide timely support. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:
  • Provide responsive and timely support to customers through various channels, including phone, email, and chat.
  • Collaborate with escalation partners to identify and resolve complex issues.
  • Document and monitor exceptions to standard processes to create best practices.
  • Work closely with dealers and other departments to educate them about Manheim and ancillary partners.
  • Identify, assess, and resolve customer issues, determining who needs communication on these issues.
Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years' experience in a related field.
Preferred Qualifications:
  • College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience.
  • Travel - infrequent, but must have flexibility.
  • Schedule - must have flexibility to work evenings, weekends, holidays as required.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology; internet, email.
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment.
  • Strong communication skills and basic computer knowledge.
  • Ability to operate under tight pressure.
  • Experience working in the automotive industry preferred.
Compensation and Benefits:

The hourly base pay rate is $28.65/hour. The position may be eligible for additional compensation, including commission and/or an incentive program. Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Cox Automotive is an Equal Employment Opportunity employer. We provide reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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