IT Support Specialist
1 week ago
Overview:
C-Cured Consulting is seeking a highly skilled and experienced IT professional to join our team as a full-time remote IT technician. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work independently in a fast-paced environment.
Job Description:
We are looking for someone to assist with the management of our clients' IT assets across the East Coast. This includes setup, troubleshooting, upgrades, backups, restores, and security audits. The successful candidate will also be responsible for resolving help desk tickets with minimal direction and engaging necessary support resources to understand and correct problems.
Responsibilities:
- Assist with remote and onsite management of IT assets
- Setup new computers, troubleshoot problems, perform upgrades, and manage backups and restores
- Engage necessary support resources to understand and correct cause of the problem
- Ad Hoc project work and staff augmentation assignments
- Maintain knowledge base articles for technical direction, troubleshooting guides, and guidelines for resolving problems
Requirements:
- PC hardware and software troubleshooting experience
- Strong understanding of networking fundamentals
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to work unsupervised in a professional manner
- Ability to stay calm in stressful situations
- Ability to use discretion and confidentiality with access to sensitive data
Preferred Qualifications:
- At least 2 years of prior experience working in a fully or semi-remote environment
- Cell phone, internet access, valid US driver's license, proof of insurance, and personal vehicle
- Ability to safely lift 50lbs unaided
- Associates degree, CCNA, CCENT, MCSE, CompTIA Security+, CompTIA Network+, CompTIA A+, or similar
Salary: $40,000 - $60,000 per year. Our salary range is competitive and based on industry standards.
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