Fitness Club Manager

2 days ago

Augusta, Maine, United States Planet Fitness Full time
Job Title: Assistant Club Manager

Planet Fitness is seeking a highly motivated and customer-focused Assistant Club Manager to join our team. As a key member of our club management team, you will be responsible for assisting the Club Manager in performing their duties and ensuring the overall success of our Judgement Free Zone.

Key Responsibilities:
  • Assist the Club Manager in performing their duties and ensuring the overall success of the club.
  • Recruit, hire, train, and develop a high-performing club team.
  • Complete all payroll functions promptly, including running reports, submitting payroll, and approving time cards.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Obtain Regional Manager permission for the purchase of any new retail goods or cleaning supplies.
Team Management:
  • Schedule team members and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administrate and process all new hire and ongoing personnel paperwork.
  • Resolve employee issues or concerns. Elevate appropriate issues to upper management.
  • Maintain employee files according to state regulations.
  • Prepare HR-related forms as necessary.
  • Obtain approval in writing from the Regional Manager for all overtime requests.
  • Manage disciplinary/termination activities.
  • Complete monthly and annual evaluations on team members.
  • Uphold integrity and security of staff files and sensitive company documents.
  • Make raise requests in writing to Regional Manager (if applicable).
Customer Service/Front Desk Activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
  • Demonstrate unparalleled knowledge of computer systems to complete any membership-related function.
  • Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.
  • Ensure that staff is aware and trained on all marketing promotions.
  • Facilitate all member requests, issues, and questions.
  • Exceed the minimum required daily statistics.
  • Track statistics and reports (weekly, monthly, annually).
  • Maintain accurate daily balance sheets and complete daily bank deposits.
  • Authorize refunds.
Club Cleanliness and Maintenance:
  • Oversee cleanliness and maintenance of the facility.
  • Ensure the safety of employees, members, and club property.
  • Determine and communicate equipment repair promptly.
  • Manage inventory system for cleaning supplies.
Miscellaneous:
  • Take control of, assess, and assist in emergency medical situations.
  • Complete and submit an official accident report to the regional manager and check back in with the member within three days.
  • Ensure prompt opening/closing of the gym when applicable.
  • Backup support for any absent employee.
  • Maintain your club to a BER standard of 90% or higher.
  • Be a brand ambassador by leading a judgement-free lifestyle.
  • Manage inventory system for retail goods.
Qualifications/Requirements:
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hardworking, enthusiastic, and energetic.
  • Strong problem-resolution skills.
  • Current CPR Certification is recommended.
  • Must be 18 years of age or older.
  • Must be punctual.
  • Must have the ability to be constantly on call on an immediate as-needed basis.

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