Customer Service Associate

6 days ago

Alameda, California, United States Abbott Laboratories company Full time
About Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Job Summary

We are seeking a highly motivated and experienced Customer Service Associate to join our team in Alameda, CA. As a key member of our Diabetes Care division, you will play a critical role in supporting the implementation, maintenance, and reporting of US Customer Service operations, quality, training, and other programs.

Key Responsibilities
  • Implement and maintain compliance within the Customer Service organization and its strategic partners, ensuring external and internal requirements are met.
  • Drive continuous improvement through designing, developing, and implementing short and long-term solutions to improve Customer Service processes.
  • Support the facilitation of new product launches by coordinating with all involved departments and managing day-to-day operational aspects of programs.
  • Act as a source of superior knowledge on all relevant policies, procedures, and products, both internally and to our strategic partners.
  • Support department and teams in the resolution of order processing and customer issues and Customer Service management on essential business projects.
Requirements
  • Bachelor's Degree or equivalent combination of education and work experience.
  • Minimum 2 years of experience in corporate Customer Service required.
  • Experience working in medical device, pharmaceutical or other acute health care organization preferred.
  • Knowledge of diabetes and blood glucose monitoring helpful.
About the Role

This position may travel both domestically and internationally up to 10% of the time. We offer a competitive salary and benefits package, including career development opportunities, free medical coverage, and a retirement savings plan with high employer contribution.

Abbott is an Equal Opportunity Employer, committed to employee diversity. If you are a motivated and experienced professional looking for a challenging role in a dynamic and growing company, we encourage you to apply.

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