Client Service Leader

6 days ago


Torrance, California, United States H&R Block Full time
Job Description
In this exciting role as an Associate Team Leader, you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You will begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

As a key member of our team, you will serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block. You will execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.

This is a fantastic opportunity to grow your career in a dynamic and supportive environment, with opportunities for professional development and advancement. We offer a competitive salary of $55,000 - $75,000 per year, depending on experience, education, skill, performance, and geographic location.

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